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Terms of service

Last updated Nov 5, 2026

Welcome to EcomWeb, a platform for building online stores and managing them.

By using our services, you agree to the terms below. Please read them carefully before you use EcomWeb.

1.Introduction

EcomWeb provides tools to build an online store, manage products and orders, and connect to e-commerce channels. These terms govern the relationship between EcomWeb and the people who use the service.

2.Accepting these terms

When you sign up or use the service, you confirm that:

  • You are at least 18 years old, or have the lawful consent of a parent or guardian.
  • You have read, understood and agree to these terms.

3.Your account

  • Give accurate and complete information when you sign up.
  • You are responsible for keeping your sign-in details secure and for all activity in your account.
  • Do not use someone else's account or let anyone use yours without permission.
  • If you connect EcomWeb to an AI assistant (such as Claude or ChatGPT), the assistant acts for you with your permissions, and you are responsible for the changes you confirm. The data shared then is described in our Privacy policy.

4.Using the service

You must not:

  • Use EcomWeb for unlawful purposes, fraud or to spread prohibited content.
  • Interfere with or damage the system, or disrupt the service.
  • Use the service to sell goods that are banned or restricted under Vietnamese law.

5.Payments and fees

  • Some advanced features may require a fee.
  • Fees are published clearly and may change, but EcomWeb gives at least 7 days' notice before a new fee applies.
  • All payments are non-refundable, unless the law requires otherwise.

6.Content and ownership

  • You keep ownership of the content (images, descriptions, data) you upload.
  • You grant EcomWeb the right to use that content to run and provide the service.
  • The EcomWeb brand, logo, source code and platform belong to us and are protected by law.

7.Limitation of liability

EcomWeb is not liable for:

  • Data loss caused by you or by a third party.
  • Indirect damage, lost profits or business losses arising from use of the service.
  • Events beyond our reasonable control (natural disasters, network outages, cyberattacks and the like).

8.Suspension or termination

We may suspend or close an account that breaches these terms or puts the platform at risk. In serious cases, EcomWeb may report it to the authorities.

9.Changes to these terms

EcomWeb may update these terms at any time. For important changes, we notify you by email or on the website at least 7 days before they apply.

10.Contact

For questions or support, contact us:

Continuing to use EcomWeb after the terms are updated means you accept the changes.